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Customer Stories

Airtec Adelaide. ERP implementation success story




Company profile
Airtec Corporation, the regional distributor for Airtec International have chosen HansaWorld
to manage the increased requirements with managing the rapidly growing business.
Airtec International are the largest manufacturers globally of digital pressure controls
for inflation systems forservice station forecourt tyre inflators and Airtec Corporation
distribute systems to Asia-Pacific region.
David Hewett,Managing Director explains “We are a company that supplies to customers at
different levels and groups within a number of different industries so implementing a
system that could help us control and monitor this was essential to ensure
long term growth and customer retention.”

Situation
Hewett says “In recent years, our company went through several changes.
We went from a large manufacturing enterprise with local manufacturing to a model where manufacturing is in Asia and distribution now locally. Having worked with large and small business systems and downgrading to MYOB resulted
in losing some key features that were essential. We looked for a system that could support our local growth and found HansaWorld.”

Choosing HansaWorld
Airtec Corporation selected HansaWorld ERP system for key features such as:

- Client-server instead of browser based and very fast over a wide area network
- A single solution for accounts, inventory and Customer Relationship Management
- Mobile handheld clients for on the move access by sales staff
- Customer relationship management integrated with sales information

Airtec Corporation looked at a many of the systems on the market but we
selected HansaWorld for a number of reasons. “We needed a company that could
understand our business needs and help support our growth. I am a firm believer
of not having a large team but more an efficient team and HansaWorld
demonstrated that it is a system that could allow less people to be more efficient.
With some systems there is a perception that they are dedicated for large businesses but
I believe HansaWorld offered the advantage of functionality needed by small and
medium businesses” says Hewett.



Most systems when it came to mobile solutions, were browser based and
therefore performance was slow and hidden costs were associated with the
data transfer. HansaWorld’s unique design gave us the security of
knowing that the technology was more efficient at a significantly lower
cost than any other offerings, says Hewett.



“From our research we found that other companies had only started talking about
mobile access whereas HansaWorld have been delivering a tried and tested,
working solution for some time.” Using devices such as the Nokia, E61i
Business Phone, Airtec could key information without needing to carry laptop computers.



- Utilising the CRM tools as we grow will be a huge benefit to our business.
Being able to profile and target our customer base using sales history in
the system will help us be more proactive and grow our business.



- Customer Status screen showing entire historical data per client across all
modules on a single window is not something I have seen before in other software.
By viewing data such as Accounting, Sales, Despatch, Service together we
can ensure all staff are up to date with the customer.

- If someone is away or takes over a new position you
don’t lose the continuity and can maintain our high level
of customer service.

Hewett explains “We were finding the cost of administration was increasing,
so it was imperative to implement a system that would link everything
together in one application giving our small team instant access and shared information
within the business. While we are small at the moment HansaWorld
will still provide the backbone for future growth.”

”Our existing staff found navigation through the system very easy and consistent
which also gives us comfort knowing that if we hire future staff then it will be easy to
train them on the software also.”

Solution details
Airtec allowed a 2 month implementation timeframe which was completed on time on budget.
They implemented 4 concurrent users with integrated modules covering
Accounts, Service Orders, Logistics, CRM and Wide Area Networking.

Airtec are also using HansaWorld’s recipes for bill of materials so that if they take on
manufacturing in future, they already have some experience with this process in
HansaWorld.

“Installation which was performed by the HanasWorld consultants seemed straight
forward partly because we assigned a resource from Airtec also to internally manage
the project and communicate with Hansaworld ensuring they have allowed
sufficient time for training during and post installation.”

Benefits and results
- Time savings from having a single database and information in that
is centrally shared, makes easy electronic filing for current or historical information easily
accessible and at your fingertips.

To read the entire case study, you can download it here
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