Databalt set to put up a system that would run a single online database; manage deliveries and stock and provide customer specific pricing, also through a real-time web shop.

The Solution

HansaWorld ERP and CRM solution with integrated accounts, logistics, online point of sales, CRM and webshop. A single server running Linux supports 40 users.

The Benefit

The online webshop, “Maxioffice”, has become a strong marketing tool and has significantly improved customer service. The single database, handling all business processes, reduces the total cost of ownership, saves time and allows customers to view their individual information real-time.

Company Profile

UAB “Databalt” is an office supplies wholesaler and retailer in Lithuania. The company, established in 1996, supplies goods to large retail chains as well as selling through their 2 stores located in 2 major Lithuanian cities – Vilnius and Kaunas and sales people in other Lithuanian cities. In 2004 “Databalt” set up an online webshop, allowing customers to buy goods directly.

The company has grown significantly over the last few years and now employs 49 people, manages a centralised warehouse in Vilnius and serves more than 10000 customers. More information is available at www.maxioffice.lt

Situation and Requirements

"Databalt” started as a wholesaler and used a local DOS based accounting system. After a couple of years, the company started a new business venture and opened two retail outlets throughout Lithuania. To cope with the new requirements, a new system was needed which would support:

- online, remote business operations;

- a single online database for accounting, credit control, sales order processing and stock management;

- the company’s future development by using flexible and scalable technology.

HansaWorld Enterprise was chosen over Skaita (local Lithuanian accounting software), Navision and Concorde for its user-friendly interface, its wide range of functionality in the standard software version, its flexibility and its high price – performance ratio.

“Databalt” knew they would develop and extend their business activities in the future but were unsure how this would move forward, therefore they were looking for a solution that could grow with them and support their development. Arnas Sirutis, Deputy Managing Director of Databalt” says, We could see that our business development could be supported only by an ERP system with strong technological development – HansaWorld Enterprise was able to demonstrate their commitment to having technologically advanced software.”

The New System

Accounting and stock functionality was implemented initially, but as the Lithuanian market developed and competition increased, “Databalt" decided to improve sales order processing times by implementing a customised CRM system for sales agents and key account managers.

A bespoke online CRM system was developed to allow sales agents to enter orders through a web browser, whilst at the customer’s site. The orders are entered into the central database real-time, enabling stock operators to start the picking and delivery processes immediately. The CRM system provides task management capabilities via a web interface allowing sales people to see their own tasks, as well as create new tasks for other employees.

“Sometimes our sales people are working out of the office for weeks. The HansaWorld CRM system is a powerful tool for our employees allowing them to communicate with the office, receive the latest news and delegate tasks,” says Mr. Sirutis.

System Development

"The CRM solution has significantly improved the way we serve our customers and has allowed us to focus our attention on sales promotions via our webshop," says Mr. Sirutis.

The web-based CRM system has been improved significantly and developed into an online webshop. The webshop is completely integrated to the ERP system and offers the following benefits:

-    Displays item variety information and pictures;

-    Offers of similar items to the one chosen;

-    Real-time stock information;

-    Customer specify pricing;

-    Flexible and powerful quantity dependant pricing;

-    Customer history for orders, deliveries and payments;

-    Handles new customer registrations;

-    Provides mailing lists for specific sales letters


“The HansaWorld webshop is easy to use and quick to update. This ensures that we have a dynamic product catalogue available to our customers at any time,” says Mr. Sirutis.

“Databalt’s" system is supported by UAB “Presme”, a Lithuanian HansaWorld Business Partner. With more than 5 years experience of HansaWorld product “Presme” is a full service partner, providing system implementation, customisation and support. “Presme” has worked closely with “Databalt” to customise the visual appearance and functionality of the webshop to match the customer’s specific needs.


Mr Sirutis explains: “We have worked with “Presme” for many years and it has always been a very positive experience. We are offered professional business advice regarding efficient system usage and the response times are excellent.”

Benefits and Results

HansaWorld Enterprise has become the backbone of “Databalt’s” operations. Every employee works with real-time data ensuring the smooth and fast flow of information which saves time. The online webshop and CRM functionality has significantly increased productivity and sales volumes. "Databalt" is expecting that their online sales volume will increase as Lithuanian shopping habits develop and become more web orientated.

Mr. Sirutis states: “HansaWorld has helped our company to develop and grow and is a reliable system.”

Future Plans

“Databalt” plans to extend their HansaWorld system to create a company internet. Using the integrated electronic conferencing and chat functionality awailable in standart HansaWorld system, corporate information will be shared throughout the company in a cost efficient way.

“Databalt" intends to improve on the solution offered to their travelling salespeople by making use of HansaWorld running on PDA (hand-held) devices. These will allow the sales force to work online via GPRS and will be more efficient than the web interface solution. It is also planned to implement handheld devices in the warehouse to automate and improve the logistics processes.

Mr Sirutis concludes: “We believe that HansaWorld Enterprise is a future-proof solution. Even the standard application offers a wide range of functions and is one of the most technologically advanced on the market.”

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