Industry Solutions

Hospitality

Hotel Management Software.
Reservation Software for Hotel Management

HansaWorld's integrated hotel management software package provides all the tools you need for efficient IT support of your operations.

Instead of running many applications with limited information sharing between them, HansaWorld hotel software solution gives you all the critical systems in one, integrated package and provides seamless sharing of business-critical information.

Functions for managing reservations, internet bookings, housekeeping, agent relations, guest information, bars and restaurants and even web TV solution come naturally integrated with conventional ERP system, CRM and business information management functions.

The all-in-one hotel management software's approach ensures that you as a customer benefit from the best of both worlds, giving you the flexibility and speed in receiving and making use of the information few of your competitors have.

In HansaWorld's software for hotel management, industry standard technologies like touch screens and magnetic cards for bar and restaurant terminals, night audit procedures, PBX connections and others come hand in hand with leading edge technologies like mobile device clients for your waiters, integrated intranet Web sales tools, desktop-like remote access to all of your information through low bandwidth internet connections and many more.

Download Hotel Management Software product sheet (pdf) or read below.



Table of Contents



Front Desk

A single interactive work window allows you to:

  • find check-ins and check-outs for the day
  • check room availability and create new reservations
  • view a graphical display of room availability and reservations
  • use drag and drop to allocate rooms.

A range of reports are available including a Newspaper report (how many papers to order and where to deliver them) and a guest service facility which allows wake up calls to be ordered, instructions to be sent to housekeeping and special requests for Front Desk staff.

Pricing and Billing

Manage private guests and corporate accounts. You can choose to bill immediately or on account. The system supports multiple folios for each reservation allowing bills to be split. It is possible to set up unlimited tariffs which can vary by:

  • guest type
  • corporate account
  • agency
  • season
  • day of the week.

Subject to appropriate security controls, specific staff can be given authorisation to override any pricing, with full traceability.

Conferencing and Group Bookings

Reservation quotation allows you to check availability for group bookings and to create multiple room reservations with a single click. Groups can be families occupying one or more rooms, or large parties. Bills can be created for individual guests, agents or other companies.

The hotel reservation software system can also be used to book other hotel facilities, from conference rooms and sports facilities to equipment such as projectors and computers. Invoicing can be made separately for such reservations, or charged to a specific room.

Room Cleaning and House Maintenance

Use HansaWorld’s workflow capabilities to keep track of whether a room needs cleaning or is ready for check-in. Rooms can be brought in and out of service, and routine or adhoc maintenance tasks can be allocated to house staff, either on general to-do lists or with specific dates in their calendar. The housekeeping report in HansaWorld's hotel software gives an overview of the rooms to be prepared including sheet changes and any special instructions from the Front Desk. Interfaces are available to switchboards and web television so that cleaners can update the room status.

Restaurant and Bar

HansaWorld's hotel management software has a touch screen point of sales system for bars and restaurants. Swipe card log in is used for speed and security. Bar tabs can be accessed from any terminal. Handheld devices can be used to take restaurant orders which can then be printed immediately in the kitchen. There is a simple facility to split a tab between multiple guests and the system can accepts payments in a mixture of cash, credit cards or charged against a room. Stock levels are updated automatically and the guest sales history is stored for later use in marketing and reporting.

Accounts and Management Information

Using a fully integrated hotel reservation software package allows real time management reporting. As soon as a customer pays their bill the accounting system is updated. Detailed data analysis is possible. For example, you could look at your profitability by customer, booking source, customer type, board basis etc. Fast links allow you to view and further analyse reports in Excel.

Hotel and bar management reporting gives you access to information such as number of rooms let, spend per head and per time of day, occupancy levels, room rates, duration of stay.

Sales and Marketing and Customer

Relationship Management

HansaWorld's software for hotel management can be configured by each user to retain various elements of profiling data on guests and corporate customers. Marketing campaigns can then be quickly constructed against these profiles. For example, you may want to create a mailshot to all guests who purchased a bottle of Champaign and invite them to a wine tasting evening, or send guests who stayed in one of your hotels between certain dates an invitation to book a room for the same time the following year. Mailing lists can be built up and information sent by fax and email.

Client Server Technology

HansaWorld’s client server technology allows you to connect multiple locations to the central database. This would allow you to have a central reservations team or to have an off-site accounts departments. Employees can even work from home or while out on the road. The software solutions for hotels is cross platform and supports any mix of Mac, Window and Linux operating systems on the same network and also works on handheld devices.

Interfacing Technologies

1 - Switchboards

Switchboards can be interfaced to HansaWorld to achieve the following:

  • billing guest calls - calls made from specific extensions can be automatically stored as charges against a room bill, complete with details of number rang, tariff, start time and duration
  • automated room service - some switchboards can be configured for menu selections activated by numbers dialled. This information can be written into the HansaWorld's hotel management system as either an ad hoc sale for billing only, or as a specific type of restaurant tab both for billing and to issue the request to the kitchen
  • room cleaning - cleaning staff can use telephone handsets for the data entry to indicate a room has been cleaned.
2 - Minibars

HansaWorld can be interfaced to Minibar systems that automatically write sales records as soon as the items are removed.

3 - Web Browsers/Web Television

HansaWorld's hotel management software supports direct access to its database from web browsers, whether from televisions or computers. Screens can be configured for tasks such as:

  • room cleaning - cleaners can record the status of the room as clean
  • room service and other shopping - web screens might allow the guest to purchase from any of the hotel’s facilities, including using room service, making ad hoc purchases (possibly from hotel shops or even off-site), and making reservations of facilities or even rooms at other hotels
  • internet usage - can be costed to a room.