MacSupport is the leading re-seller of Mac solutions in Sweden with a focus on the media sector.
MacSupport is a part of the MediaSolutions group, which is the leading re-seller of IT solutions in Scandinavia. The group also includes PC Support, Function, ColorDoc, InMedia and QZ. Today, MediaSolutions group has 80 employees between six offices located in Stockholm, Gothenburg, Malmö, Lund, Växjö and Västerås.
As the leading re-seller of Mac solutions in Sweden, it has always been strategically important for MacSupport to run their own business on Macs. Previously, they used Maconomy; a non-integrated ERP solution. In order to meet company requirements, Maconomy was supplemented with two additional systems: FileMaker and MeetingMaker.
This setup resulted in additional overhead and administration costs. With the release of Mac OS X, Maconomy could no longer meet MacSupport's increasing demands.
MacSupport was searching for an integrated, Mac-based system. “We sell Macs, we believe in Mac and so we want to run all our programs on Mac,” explains Rolf Lindström, Project Manager at MacSupport.
Business requirements demanded the new solution provide an integrated webshop, CRM, and quote register. After a successful product demonstration of the desired functionality, MacSupport committed to Standard ERP. During the business analysis, it was identified that Standard ERP could be quickly customized to include a reservation module that would handle the allocation and flow of orders and purchases.
In early 2006 MacSupport converted the first of their companies to Standard ERP 5.1 and, a month later, the rest of the companies followed.
“It’s a simple system, it’s really easy to use.”
Rolf Lindström | Project Manager
Today, MacSupport’s integrated ERP solution is totally aligned with the company strategy and philosophy. The solution has ensured that all daughter companies can provide common reports within a single system. This consolidation has provided corporate management with a powerful reporting toolset based upon a single dataset. This has been especially appreciated as HansaWorld’s underlying structure of registers ensures access to the information from any point within the system, thus reducing administration and handling overheads. For example, it is possible to view all events associated with a purchase order, from product delivery to invoicing the customer.
Full implementation of the CRM module and additional education are a couple items on the agenda. Furthermore, MacSupport intends to sharpen the reservation module and create a webshop.
