HansaWorld logo — integrated business software

University


Standard ERP - Customer Relationship Management (Version 8.0)


Download file in PDF for MAC (4.4 MB)

Download file in PDF for WINDOWS (4.0 MB)


Contents:

  • What is Customer Relationship Management    
  • Working with contacts    
  • Using Contact Classifications   
  • Sending Customer Letters   
  • Reporting on contacts   
  • Working with Time   
  • Workflow Manager & Workflow Overview   
  • Reporting on time   
  • Other Registers    
  • Forms in the CRM module   
  • Exercises   



    Back