Support Consultant
HansaWorld, a global ERP and CRM business software vendor, is seeking to employ a Consultant for our office based in Espoo, Finland.
HansaWorld is looking for a motivated self starter to join us as a Consultant. The Consultant is responsible for software implementation as well as providing technical consultations to existing customers on software issues. This is a customer- and service-oriented work requiring good communication skills and problem-solving abilities. We offer superb training and career development with a friendly and dynamic environment. HansaWorld provides the chance to learn various skills from both a technical and business point of view, and be part of a team working on the latest IT projects and technologies.
Responsibilities:
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Communicate to existing customers about software issues, providing advise on software usage, according to the conditions of their contracts;
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System analysis, project management and consultation for HansaWorld’s existing customers
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Conducting classroom training for customers and employees on the use of software
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Performing version upgrades for existing customers
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Software implementation and support
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Discovering and acting on sales opportunities
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Assist software testing
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Maintain a high level of product knowledge in the office
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Other day to day tasks
Requirements:
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Studies in either IT, Accounting, Business or a related field
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1-2 years of work experience in a fast paced office environment
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Additional course in management and bookkeeping is preferred
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High level of computer competence
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Fluent in English both verbal and written
Skills:
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Excellent communication skills
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Good time-management
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Ability to assess a situation from the end user’s perspective
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Eager to learn and take responsibility
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Organised and self-motivated
Organisation Relationships:
The Consultant reports directly to the Country Manager and the International Service Manager, as well as other HQ staff when required.
Benefits:
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Opportunity to travel internationally
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Potential for rapid professional growth/development
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Work as part of a diverse international team
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Competitive salary and bonus
Contact us:
Please send your detailed CV including current and expected salary to cvfinland@hansaworld.com
Contact person: Mrs Marja-Lena Karonsuo